Shipping information

Here's your updated shipping and delivery information for Thestilhaus in German:

Shipping costs and delivery times

Please note that delivery time only begins once you have received your tracking number.

Shipping methods

At Thestilhaus, we offer worldwide shipping, bringing our timeless style directly to you—no matter where you are.
Every order is carefully packaged to ensure it reaches you safely and on time.
Once your order has been processed, you will receive a tracking number so you can view the status of your delivery at any time.
Delivery times and shipping costs may vary depending on the destination country and the chosen shipping method.

International Shipping

We ship worldwide. Delivery times and shipping costs depend on the destination country and local customs regulations.
Please note: International shipments may be delayed due to customs clearance and may incur additional customs fees depending on the country.
For further information please contact us at info@thestilhaus.com .

Missing or damaged items

If items arrive missing or damaged, please contact us within 7 days of delivery to file a claim. Please provide the following information:

• Order number

• Photos of the packaging (in case of damage)

• Photo of the delivery note (if items are missing)

• Description of the problem

Claims submitted after 7 days may not be considered.

Note on packaging damage

We package every order with the utmost care to ensure it arrives safely. Should the packaging be damaged during transport, but the product itself remains functional and intact, we will not be entitled to a replacement or refund.
If you have any questions, please contact us at info@thestilhaus.com .

Delivered but not received

If your tracking shows "Delivered" but you have not received the package:

1. File a complaint directly with the shipping service provider.

2. Send us proof of loss or formal confirmation from the shipping provider.

Claims for packages marked as "delivered" can only be considered within 7 days of the stated delivery date.

Order changes

If you would like to change your order (quantity, address or product), you can request this within 12 hours of placing your order.
After this deadline has expired, the order may already be in the shipping process and changes will no longer be possible.

Cancellation of orders

Cancellations are only possible within 12 hours of placing your order. After that time, your order may already be processed or prepared for shipping. Please contact us as soon as possible if you wish to cancel.

General information

Orders are processed and shipped within 1-3 business days (excluding weekends and holidays).
Tracking will be provided once your order has been shipped.

For questions or support, please contact us at info@thestilhaus.com .
We are always happy to help you!

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